Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, services, and website. We want to be transparent about what data we collect and why, so that you can make informed decisions about your online experience.

Purpose of the Privacy Policy

The purpose of this policy is to inform users about their rights regarding their data and how we handle personal information. By using our platform, you consent to our practices as outlined in this policy.

Scope of Application

This policy applies to all users of our platform, including those who use our services, website, or mobile app. By using our services, you agree to the terms of this policy.

Consent Clause

By accessing and using our services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

Data We Collect

We collect various types of data, including:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device information, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your data for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to improve your online experience, enhance security, and personalize our services. There are three types of cookies:

• Essential Cookies: necessary for website functionality, such as logging in or remembering preferences.
• Analytics Cookies: collect data on how users interact with our site, helping us improve the user experience.
• Marketing Cookies: used to display targeted advertising based on your interests and behavior.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity: to provide services as agreed upon
• Legal obligations: to comply with regulations, laws, and industry standards
• Legitimate interests: to improve our services, prevent fraud, and enhance security
• User consent: when you explicitly agree to share your data

Data Sharing and Disclosure

We may share your data with:

• Payment processors
• Gaming providers
• Regulatory bodies
• Law enforcement agencies (when required by law)

Personal data is not sold. We only disclose data where necessary for the purposes stated above.

Data Storage and Retention

We store personal data securely, following industry standards and best practices. Data retention periods vary depending on the type of data:

• Account information: up to 5 years after account closure
• Transactional data: up to 2 years after transaction completion

Personal data is stored securely using encryption methods.

Security Measures

We implement various security measures to protect your data, including:

• SSL encryption
• Access controls
• Authentication processes
• Monitoring for unauthorized access

Your Rights

Under data protection laws, you have the following rights:

• Access: request a copy of your personal data
• Update or delete: update or delete your personal data (where possible)
• Withdraw consent: opt-out of processing or object to specific uses of your data
• How to contact us: exercise these rights by contacting our support team

International Data Transfers

We may transfer personal data outside the EEA, where necessary for services provision. We use Standard Contractual Clauses (SCCs) as a safeguard to protect your data.

Third-Party Services

When using external links or services, please note that they have their own privacy policies and terms of service. CandyBet Casino is not responsible for external content.

Policy Updates

This policy may be updated from time to time. We will notify users through in-platform notifications, website updates, or email communications. Continued use of our platform implies acceptance of updated terms.